Choose the Right Support Route
Use only the official email address or form presented by OPZORA for the relevant request type. Do not rely on contact details shared through unofficial channels.
Account & Login Route Guidelines
Route specifically optimized for these inquiries.
Use this route for:
- Login issues
- OTP delivery or validation problems
- Locked accounts
- Account recovery
- Requests to change a registered email address or phone number
Handling & Submission:
Please use the available self-service recovery options first. If those fail, our team can guide you through a risk-based manual verification process.Information to Provide
Provide only the information reasonably necessary to understand and manage your request. Depending on the request type, this may include:
- Full name & email address
- Request category & subject
- Detailed description of the issue
- Account, Order, or Report ID
- Date and approximate time of the issue
- Limited supporting documents
Information You Must Not Send
To protect your account and financial security, never submit the following sensitive credentials through any general contact channels:
- Passwords or security answers
- OTPs, MFA codes, or recovery codes
- Complete payment-card details or CVVs
- Banking credentials, PINs, or keys
- API secrets, tokens, or private keys
- Unnecessary identity documents
How Requests Are Handled
Requests are reviewed according to subject, impact, and urgency. Urgency may be re-classified after review. An initial response is not necessarily a final resolution, and some matters may require verification, investigation, or escalation.
Account Access and Recovery
Use automated password reset, OTP resend, or account unlock first. Manual recovery is risk-based and requires verification of both existing and new channels. Basic IDs may not be sufficient for manual changes.
Complaints and Escalation
If you are dissatisfied, ask for the matter to be reviewed through the same official support route. A specialist or authorized decision-maker will review the escalation.
Accessibility
OPZORA aims to keep support clear and readable. The official supported language is English.
Monday to Friday
9:00 AM to 6:00 PM, UAE Time
GST, UTC+4
Saturdays & Sundays
Closed
Closed on UAE public holidays. Requests received outside support hours are reviewed starting the next business day.
Al Sahaa Offices B, Souk Al Bahar,
Dubai, UAE
*OPZORA does not provide a public telephone support number. Telephone details relate to regulatory operations and corporate headquarters.
OPZORA support is not an emergency service and is not a substitute for your bank, payment provider, telecommunications provider, police, regulator, government authority or emergency services.
For an immediate threat, suspected financial crime or another matter requiring urgent official intervention, contact the appropriate service provider or competent authority directly.